Privacy Policy | GatherGoods Hire Ltd

1. Who We Are

GatherGoods Hire Ltd is a UK company registered in England and Wales. Company number: 17336646. Director: Emma Hill.

Registered office: 15, Oak Lea, Witton Gilbert, Durham, DH7 6RW, United Kingdom.

Contact email: [email protected]

This Privacy Policy explains how GatherGoods Hire Ltd collects, uses, stores, and protects personal data submitted through this website. By using this website and submitting information, you agree to this policy.

2. What Data We Collect

We collect personal data that you voluntarily submit through our website forms, including:

• Your name and, where provided, company or organisation name
• Your email address
• Your telephone number (only if voluntarily provided)
• Hire category and item type information you describe
• Quantity and hire date requirements you provide
• Intended use information you describe
• Delivery location or postcode information you provide
• Access notes and any access restrictions you describe
• Return requirements and notes you provide
• The content of any messages or notes submitted through our contact form

We may also collect technical data about your website visit such as IP address, browser type, device type, pages visited, and referral source through analytics cookies (only if you consent to analytics cookies).

3. How We Use Your Data

We use the personal data you submit to:

• Review and respond to your hire enquiry
• Discuss item availability, hire terms, and requirements with you
• Communicate with you about your enquiry by email
• Communicate with you by telephone only if you have provided a number and it is relevant to your enquiry
• Keep a record of correspondence relating to your enquiry
• Fulfil any agreed hire arrangement where enquiry progresses to hire

We do not use your personal data for unsolicited marketing without your explicit consent. We do not sell, rent, or transfer your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Legitimate interests: Processing enquiry information to respond to hire requests and manage hire arrangements.
• Contract: Processing data necessary to fulfil a hire arrangement where one is agreed.
• Consent: For analytics cookies, where consent has been given through our cookie banner.

5. Cookies and Analytics

This website uses cookies. Essential cookies are required for the website to function and are always active. Analytics cookies are optional and are only activated with your consent through our cookie banner.

You can manage your cookie preferences through the cookie banner displayed when you visit this website. For full details, please read our Cookie Policy.

6. Data Retention

We retain personal data submitted through enquiry forms and contact forms for a reasonable period necessary to manage hire enquiries and any resulting hire arrangements. Where an enquiry does not progress to a hire arrangement, data is generally retained for no longer than 12 months. Where a hire arrangement is agreed, data may be retained for up to 6 years for legal and contractual purposes.

We will delete your personal data on your request where there is no ongoing legal or contractual reason to retain it.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, use, or disclosure. Data is transmitted securely via HTTPS. We do not store payment card data.

8. Third Parties

Where we use third-party services to process form submissions (for example, email services or form processing tools), those services are selected with data protection in mind. We do not share personal data with third parties beyond what is necessary to respond to your enquiry and manage any agreed hire arrangement.

9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to any legal retention obligations)
• Object to processing of your data
• Request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise your rights, contact us at: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. Continued use of the website following changes constitutes acceptance of the updated policy.

11. Contact

For any data protection queries, please contact us at:
Email: [email protected]
GatherGoods Hire Ltd, 15, Oak Lea, Witton Gilbert, Durham, DH7 6RW, United Kingdom.